Refund Policy

1. Overview

This Refund Policy applies to purchases made through Your Touring, operated by Epic Electric Scooters Inc. It forms part of our Terms of Service. Nothing in this Policy limits any non-waivable rights you have under applicable consumer protection law.

2. Individual 48-hour passes

A pass is a digital product that activates immediately at purchase. Because access to the full tour content is delivered instantly, passes are generally non-refundable once activated.

We will refund a pass in full if a verified technical failure on our side prevented you from using it — for example, the Service was down, your pass did not activate, tour content failed to unlock, or you were charged without receiving a pass. Contact us within 7 days of purchase at support@epicelectricscooters.com with the email used at checkout.

Duplicate charges for the same pass are refunded in full.

We do not refund passes because of weather, venue closures, changes of plan, dissatisfaction with a route or stop, device or connectivity problems on your side, or unused time remaining on a pass.

Store code passes are free to the user and have no cash value; they are not refundable or redeemable for money.

3. Business subscriptions

Subscriptions are billed monthly in advance and can be cancelled at any time from the business account. Cancellation takes effect at the end of the current billing period; you keep access, and your store code keeps working, until then.

We do not provide prorated refunds for partial months, unused time, or low redemption volumes.

If a verified technical failure on our side made the core service (code redemption by your customers) unavailable for a significant portion of a billing period, contact us and we will credit or refund a fair portion of that month at our reasonable discretion.

If we terminate your subscription without cause, we will refund the unused portion of the current period. If we terminate for breach of the Terms of Service, no refund is due.

Charges resulting from our billing error are refunded in full.

4. How to request a refund

Email support@epicelectricscooters.com from the email address on the purchase, with the approximate date of purchase and a description of the problem. Include screenshots if possible. We aim to respond within 2 business days. Approved refunds are issued to the original payment method; your bank may take 5–10 business days to post them.

5. Chargebacks

If you dispute a charge with your card issuer instead of contacting us first, we may suspend the associated pass, account, or subscription while the dispute is open. We encourage you to contact us first; most issues are resolved faster that way.

6. Price changes and promotions

Promotional or discounted purchases are subject to this same Policy. Refunds, where approved, are for the amount actually paid.

7. Statutory rights

If the consumer protection law of your place of residence grants you refund or cancellation rights that cannot be waived (including cooling-off rights in some jurisdictions), those rights prevail over this Policy to the extent of any conflict. For digital content delivered immediately, you acknowledge at checkout that delivery begins at purchase and, where the law allows, that any statutory withdrawal right is lost on delivery.