Frequently asked questions
Everything people ask before their first self-guided tour. Still stuck? Contact us.
How long does the $2 day pass last?
48 hours from the moment you buy it. It covers every stop of every tour you build in that window, in any city we cover — it isn't tied to one route.
What do I get for free?
The first three stops of any tour are free, including their history, photos and turn-by-turn directions. Stops four and up need a pass or a store code.
Do I need GPS, and does it work offline?
Live guidance uses your phone's location and needs a data connection for maps and directions. You can also type a starting address instead of sharing your location. We don't sell or share your location data.
Can I get a refund?
Yes — if the pass didn't work or you were charged twice, contact us and we'll refund it. Full details are in our refund policy.
Is it good with kids?
Yes. Set a shorter time budget and pick walking mode: we cut the route to the stops that fit, and you can skip any stop mid-tour without breaking the route. Each stop shows roughly how long people linger, so you can plan around attention spans.
Which travel modes are supported?
Walking, bike / e-bike / e-scooter, and driving. Distances, stop ordering and timing all change with the mode, and you can switch modes on the tour details page to see the difference.
What is a store code?
Local businesses on our business plan hand out codes that unlock a full tour for their customers at no cost to the customer. Enter the code instead of paying, and the tour unlocks the same way a pass does.
Which cities do you cover?
Charlottetown, Toronto and Vancouver today, with more added as we finish writing their stops properly. You can browse every stop we cover in the stop library.
Do I need an account?
No. You can plan and take a tour without one. Creating an account only matters if you want to save progress, see the places you've visited, or find a past receipt — and it's a magic link, no password.
City guides: Charlottetown · Toronto · Vancouver